Shipping policy

Processing Times

All orders are subject to processing prior to dispatch.

Estimated processing times are:

Ready-to-ship products: 1 business day(s)
Custom wigs and made-to-order items: 1 - 2 business day(s)

Please note:

Processing times do not include weekends or public holidays
During launches, sales, or high-demand periods, processing times may be extended
Orders are not processed on weekends or bank holidays

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Methods

We currently ship using trusted courier services including:

FedEx
Royal Mail
Other selected tracked courier partners depending on destination

Shipping services are fully tracked where available.

Delivery Estimates

Estimated delivery times after dispatch:

Worldwide Standard Shipping

Standard Delivery: 3 – 5 business days

Customs, Duties & Taxes

International customers are responsible for any customs fees, import duties, taxes, or handling charges applied by their local customs authority.

BEKKA Hair is not responsible for delays caused by customs processing.

Failure to pay customs charges may result in the parcel being returned or destroyed by the courier. Refunds will not be issued for refused or abandoned shipments.